FAQ
Your questions, answered.
Can’t find what you need? Write to us, or ask when we speak.
The service
What does a car finder do?
A car finder searches for a car on your behalf. They go through the listings, check the cars, negotiate the price and only show you the ones that match what you asked for.
That’s what Huntly does in Belgium: you save time, then buy directly from the seller.
What exactly is Huntly?
Huntly helps you buy a used car without the hassle. Tell us what you’re looking for, or just your budget and what you need.
We find cars that match, check them, negotiate the price and show you the best ones. You choose, and you buy directly from the seller. You save time, avoid nasty surprises and pay a fair price.
Who actually sells me the car?
The seller is the garage or private individual we found for you. Huntly is the go-between: we don’t buy cars to resell them, and we don’t sell them.
Why does this matter? Because we have no reason to push one car over another. We just want you to be happy and pay as little as possible.
Which makes and budgets do you cover?
All makes, for used cars from €2,500 to over €100,000: city cars, family cars, SUVs, light vans, sports cars.
We don’t look for motorbikes, or for classic cars that need specialist knowledge.
What languages do you speak?
French, English, Spanish, Italian and Polish. Just tell us your preference in your request.
I don’t know which model to choose. Can you help?
Yes, that’s one of our specialities. Choose “Help me choose” in the form, then give us your budget, how you’ll use the car (town, motorway, family…) and your priorities (reliability, fuel consumption, boot space…).
When we call, we suggest reliable models that suit you and explain why. Then we look for the best examples.
How many cars will you suggest?
Up to 5 checked cars, within 10 days. Each comes with photos, the Car-Pass for Belgian cars, whatever service history is available and the negotiated price.
For a rare model or very precise criteria, there may be fewer: we’d rather show you three great cars than ten average ones.
Can you tell me what the car I want is worth?
Yes. While you fill in the form, a link shows current listings that match your search, with prices. When we call, we give you an exact range and tell you whether your budget is realistic.
If your budget is a little tight, we suggest alternatives: a slightly older year, another engine or an equivalent model.
Price and payment
How much does it cost?
A flat fee of €190 to €790 including VAT depending on the price of the car: €190 under €5,000, €790 above €50,000. You’ll know the price before we start.
A bonus is added if we negotiate below your budget: 20% of the saving, capped at €500. Example: budget of €25,000, car bought for €23,500; you save €1,500 and the bonus is €300. All the details are on the Pricing page.
When do I pay?
Your request and our call are free, with no obligation. If you decide to go ahead with the search, you pay a €99 deposit, which comes off the fee.
The balance of the fee and any bonus are paid when you choose your car: you sign the confirmation of choice, then we put you in touch with the seller. So you only pay most of it once your car has been found.
If the sale falls through for a reason beyond your control (car not as described at the viewing, seller pulling out), what you’ve paid is moved to another car we suggest, or refunded if you prefer.
How do I pay for the car?
Directly to the seller, by bank transfer or according to the terms agreed with them. The money for the car never goes through Huntly.
Before you pay, we check with you that everything’s in order: the seller’s identity, the car’s documents, the order form.
What if you can’t find anything?
If no car matching your criteria is found in time, your deposit is refunded, minus €30 in search costs.
We also offer other options: widening the criteria a little (year, mileage, colour) or extending the search.
What if I don’t like any of the cars?
If the cars match your criteria but none suits you, we keep the deposit, because the search work has been done.
We can start a new search with adjusted criteria for €49. It’s often a good way to work out what really matters to you.
Do the prices include VAT?
Yes, all our prices are shown including VAT. There are no hidden costs.
The car
What warranty do I get?
The warranty comes from the seller. With a garage, you get the legal warranty that applies to professional sellers. With a private seller, cover is more limited.
We can offer an extended warranty through a partner, as an option. And if something goes wrong after the purchase, we help you deal with the seller.
What do you check on each car?
The Car-Pass for Belgian cars, the service history, the documents (registration, conformity, roadworthiness test), detailed photos, the Euro standard and whether the price is fair.
We also check the seller, to rule out dubious listings. If the car is in Belgium and we can, we go and see it.
Do I have to go and see the car?
We recommend it: nothing beats a test drive. We can arrange the viewing with the seller.
If you’d rather not travel (the car is abroad, you’re short of time), detailed photos and a video may be enough. You then sign to accept the car based on the photos.
Will the car be allowed in the Brussels LEZ?
We check each car’s Euro standard and tell you how long it can keep driving in the Brussels low emission zone.
Since 2026, Euro 5 diesels and Euro 2 petrol cars have been banned. All diesels follow in 2030 and petrol cars in 2035. You can try a quick check on the How it works page.
Do you also search abroad? Who handles the import?
We search in Belgium first. If you agree, we widen the search to Europe, where prices are sometimes better.
We can handle the import (documents, roadworthiness test, registration) as an optional extra. We’ll always tell you whether the saving is worth the cost.
Can you take my old car?
We can arrange a trade-in as an optional extra, through the seller or a partner. Mention it in your request, with the model, year, mileage and condition.
Obligations and cancelling
Am I committed once I send a request?
No. Your request and our call are free, with no obligation. You owe nothing before the deposit.
Can I cancel?
Yes. You have 14 days after ordering the service to withdraw, without giving a reason.
If you ask for the search to start before the end of that period and then withdraw, you only pay for the part of the work already done. The details and the withdrawal form are in our terms and conditions.
What do you do with my data?
We only use it to handle your request and get back to you. We never sell it, and the site has no advertising cookies or trackers.
You can ask to see, correct or delete it at any time. Everything is explained in our privacy policy.
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